FAQ

Would you like to visit the Pottery Museum, but feel unsettled by the current corona crisis? We have put together the most common questions for you here:

  • Who can visit the museum?

The museum is currently only accessible to individual visitors and people who live in the same household.

  • Do I have to book an appointment to visit the museum?

Yes, to avoid queues at the reception and to limit the number of people in the museum, a museum visit is possible BY APPOINTMENT ONLY. You can book an appointment by phone (+32 (0)87 / 85 09 03) or e-mail (kasse@toepfereimuseum.org), also on the same day, if appointments are still available. Otherwise the normal opening times apply: Tue-Sun. from 10 a.m. to 5 p.m., closed on Mondays.

  • Do I have to buy a ticket online?

It is not possible to buy an admission ticket via the website of the Pottery Museum or another provider. In order to keep payment transactions as low as possible, the Pottery Museum temporarily offers its visitors FREE ENTRY. A contribution box was set up at the reception, should you still want to support us.

  • Do I have to wear a mask?

Wearing a mask is not obligatory, but is strongly recommended (especially in the reception area).

  • Are there any special regulations to be observed?

The legally prescribed safety and hygiene regulations apply. In order to guarantee the social distance between the visitors, a "one-way" tour with appropriate signage was created and the number of visitors was limited to 1 visitor per 15m². All listening stations are currently locked and no tablets are lent out. However, you can access our mGuide (in German) on your own mobile device, for which free WiFi is available. Handrails, door handles, toilets etc. are regularly disinfected by our staff. At narrow points (e.g. in the stairwells) we ask you to be considerate of each other and to regulate the passage yourself according to the social distance.

  • Are there guided tours, museum educational activities and / or events?

All tours, educational activities and events have been canceled until further notice. The holiday activities for children will, however, be able to take place as planned in July and August.

  • Is the Tourist Office in the museum open?

The Tourist Office situated in the museum is still closed and brochures, maps, etc. will neither be displayed nor given out. Should you have any questions, please do not hesitate to contact us by phone: +32 (0)87/85 09 03.

  • Is there a cafeteria in the museum?

The museum does not have its own cafeteria. The restaurant SCHMACKhaft is located directly opposite the museum (in the "Haus Zahlepohl"). However, this is subject to the regulations of the Horeca division and is therefore - like all cafés and restaurants - still closed.

  • Is the museum shop open?

The museum has a small shop in the reception area with postcards, books, pottery and other souvenirs that can still be bought. However, we kindly ask you to preferably pay with card and not to touch the objects of sale that are not in showcases.

Do you have another question? Contact us by phone at +32 (0)87/85 09 03 or write an email to info@toepfereimuseum.org.