FAQ

Would you like to visit the Pottery Museum, but feel unsettled by the current corona crisis? We have put together the most common questions for you here:

  • Do I have to book an appointment to visit the museum?

Yes, to avoid queues at the reception and to limit the number of people in the museum, a museum visit is possible BY APPOINTMENT ONLY. You can book an appointment by phone (+32 (0)87 / 85 09 03) or e-mail (kasse@toepfereimuseum.org), also on the same day, if appointments are still available. Otherwise the normal opening times apply: Tue-Sun. from 10 a.m. to 5 p.m., closed on Mondays.

  • Do I have to buy a ticket online?

It is not possible to buy an admission ticket via the website of the Pottery Museum or another provider. In order to keep payment transactions as low as possible, the Pottery Museum temporarily offers its visitors FREE ENTRY. A contribution box was set up at the reception, should you still want to support us.

  • Do I have to wear a mask?

Yes, wearing a mask is mandatory from July 11th.

  • Are there any special regulations to be observed?

The legally prescribed safety and hygiene regulations apply. In order to guarantee the social distance between the visitors, a "one-way" tour with appropriate signage was created and the number of visitors was limited to 1 visitor per 15m². All listening stations are currently locked and no tablets are lent out. However, you can access our mGuide (in German) on your own mobile device, for which free WiFi is available. Handrails, door handles, toilets etc. are regularly disinfected by our staff. At narrow points (e.g. in the stairwells) we ask you to be considerate of each other and to regulate the passage yourself according to the social distance.

  • Are there guided tours, museum educational activities and / or events?

Guided tours in small groups may take place again. If you are interested in a tour, please contact us to discuss the exact details together. The holiday activities for children in July and August and the "Tonmarathon" will also take place as planned. Other museum educational activities, such as children's birthdays, are possible on request.

  • Is the Tourist Office in the museum open?

The Tourist Office situated in the museum is open again. If you have any questions, we are still available by phone: +32 (0)87/85 09 03.

  • Is there a cafeteria in the museum?

The museum does not have its own cafeteria. The restaurant SCHMACKhaft is located directly opposite the museum (in the "Haus Zahlepohl") and is open from Tuesday to Sunday from 12 noon to 5 p.m.

  • Is the museum shop open?

The museum has a small shop in the reception area with postcards, books, pottery and other souvenirs that can still be bought. However, we kindly ask you to preferably pay with card and not to touch the objects of sale that are not in showcases.

Do you have another question? Contact us by phone at +32 (0)87/85 09 03 or write an email to info@toepfereimuseum.org.